Return & Refund Policy

At Anand Books, we deal in educational books and printed learning materials. Due to the nature of these products, returns are accepted only under the conditions outlined below.

1. Eligible for Return

A return request will be considered in the following cases:

  • Wrong book delivered

  • Book received in damaged condition

  • Printing defects or missing pages

2. Not Eligible for Return

Returns will not be accepted in the following cases:

  • Books that have been used, highlighted, written on, or damaged after delivery

  • Orders placed incorrectly by the customer

  • Change of mind after purchase

  • Minor differences in cover design due to edition updates

3. Return Request Process

  • Customers must contact us within 72 hours (3 days) of delivery.

  • Customers must provide:

    • Order details

    • Clear photographs of the issue (damage or incorrect product)

Once the request is reviewed and approved based on the above conditions:

  • We will arrange a return pickup where serviceable.

  • In remote or non-serviceable areas, customers may be requested to self-ship the product. In such cases, reasonable return shipping charges may be reimbursed upon verification.

4. Condition of Returned Product

  • The product must be returned in the same condition as received.

  • The book should not be used, marked, or altered.

5. Refund Process

  • Once the returned product is received and inspected, refunds are processed within 5–7 working days.

  • Refunds are issued to the original payment method used during purchase.

  • If a replacement is preferred and stock is available, we may offer replacement instead of refund.

6. Non-Returnable Items

Except for cases mentioned under “Eligible for Return,” books are generally non-returnable due to their academic and printed nature.